RACI Cards for Store Handoffs
Recall how to assign responsible, accountable, consulted, and informed roles for store handoffs.
RACI What does RACI clarify in a store handoff? Four roles, one accountable outcome. Handoff roles Responsible · Accountable · Consulted · Informed Responsible vs. Accountable in a cooler alarm Doer vs. owner The doer and final owner are often different roles. Associate says, "I told maintenance, so it is handled." I told maintenance, so it is handled. Broken equipment or safety issue crosses shift boundaries. Informing someone is not the same as assigning accountable ownership. Your line Good start. Who is accountable for confirming the fix or deciding the workaround before close? It upgrades an update into an owned…
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