Stop Outage Drift With RACI
Use RACI to prevent unclear outage ownership and late scope changes.
Outage drift A looper cylinder issue appears mid-outage with five functions in the discussion. The technical issue is manageable; unclear decision rights are the delay. RACI One accountable owner per decision RACI separates doing, deciding, advising, and informing so urgent outage calls do not become open-ended debates. Shortcut Let the loudest function decide Fast decision, visible ownership. Consult broadly when needed; assign accountability narrowly. Name the decision Node 1 The team is mixing repair method, restart time, and customer impact. What should you clarify first? Assign roles Node 2 Maintenance can do the work, operations owns restart risk, quality owns…
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