From Assumption to Curiosity
Walk down the ladder before a relationship-damaging reaction.
Pressure moment Devon sees a missed vendor update and feels the story forming: they do not care about our timeline. The walk keeps rapport intact by separating data from interpretation before action. Ladder of Inference Climb down before you speak Each node asks you to move from story back to observable data, then forward through curiosity. Shortcut Missed update -> motive story -> sharp reply. A response that can correct the process without attacking motive. Rapport improves when you show your inference instead of pretending it is fact. 01 Data 02 Story 03 Curiosity Step 1 The Friday status update…
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