Rebuild Rapport After a Miss
Use behavior-based trust repair after a visible commitment slip.
Pressure moment Nadia missed a customer proof point and Theo now double-checks every claim. Trust repair needs new evidence, not a longer apology. Speed of Trust 13 Behaviors Replace weak evidence with strong evidence Each node turns the miss into ownership, amends, and a visible future signal. Shortcut Promise it will never happen again. The other person has evidence they can verify quickly. After a miss, rapport is rebuilt through trustworthy behavior at a small enough scale to inspect. 01 Own 02 Amend 03 Signal Step 1 Theo asks whether he can rely on the next proof point.
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