Repair After a Public Interruption

Pressure moment Kai interrupts Lena twice in a roadmap meeting and sees her stop contributing. The repair has to be public enough to reset the room and specific enough not to become performance. SBI / SBII Repair the observed impact A good public repair names the situation, behavior, and impact, then gives the floor back. Shortcut Ignore it, then apologize vaguely later. The person and the room see a better norm immediately. Public impact usually needs a public repair, but the repair should not make the harmed person manage your guilt. 01 Notice 02 Repair 03 Return Step 1 You…

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