RATER Service Call Cards
Recall and apply RATER dimensions during HVAC service-quality reviews.
RATER What does RATER make visible in an HVAC service call? When a tech says The unit works. Why are we worried about shoe covers and photos? Manager line Because customers cannot inspect most of the technical work. Tangibles help them trust the invisible work we did. Treating visible cues as decoration instead of proof. It connects tangibles to trust without minimizing technical quality. Reliability vs. Responsiveness on a delayed part A delay can hurt both, but the fixes are different. What is the fastest RATER audit after a service call? Name one dimension the call strengthened and one dimension…
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