Read the Mode Map Before the Client Call
Read a TKI mode diagram and identify when collaborating is the appropriate high-assertiveness, high-cooperativeness choice.
Use the mode map to choose the right stance for a complex client conflict. TKI mode map: bar width shows assertiveness; sub line shows cooperativeness Competing High assertiveness, low cooperativeness Use for urgent rights, safety, or firm boundaries Collaborating High assertiveness, high cooperativeness Use when both sets of interests matter Compromising Moderate assertiveness, moderate cooperativeness Use for expedient partial satisfaction Avoiding Low assertiveness, low cooperativeness Use for low stakes or bad timing Accommodating Low assertiveness, high cooperativeness Use when yielding serves the larger interest Firm boundary
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