Choose a clarifying response when a body-language cluster shifts from a person's baseline.
Priya says the cut is fine, but three things shift at once: mouth, chair, and feet. Priya's words say agreement; her cluster says discomfort. What is the strongest next move? Ask a neutral constraint question before treating her agreement as final. Strong. You honor Mehrabian-style incongruence without overclaiming it: the nonverbal mismatch earns a clarifying question, not an accusation. Tell the CFO she is obviously hiding opposition to the vendor cut. Too strong. Ekman and Navarro cues can reveal emotion or discomfort, but they do not identify the exact cause without context and a baseline. Ignore the shift because she…
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