Read The First Five Seconds
Choose a service-based deterrence move when a customer enters a high-shrink zone.
High-shrink endcap, busy cashwrap, and a customer drifting toward the blind side. What is the strongest first move for Nia? Walk over, greet the customer, offer a basket or tester help, and stay working nearby with the aisle and exit in view. Right. This creates service contact, removes anonymity, improves sightlines, and avoids an accusation. Stay at cashwrap and watch the customer from a distance until you are sure something is hidden. Weaker. Waiting preserves the blind spot and can leave you with a vague memory instead of a clean, early observation. Tell the customer large bags are not allowed…
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