Use SBI in Reverse When You Receive Feedback
Apply SBI in reverse to hear the real issue before reacting.
The teach When receiving hard feedback, reverse the default sequence. Ask for the Impact that mattered to them, then pin down Behavior and Situation. This keeps your response specific and collaborative. Use this line: "I can see this had impact in ___; what part are you referring to?" That sentence works because it does not deny, excuse, or dramatize. It creates structure without adding ego to the exchange. The stronger the specifics become, the easier your next growth move becomes. Practice Rewrite this sentence in SBI-reverse form: "I'm not sure what you mean by being unclear." Then add one request…
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