Redesign a cluttered ops dashboard for self-serve use
Redesign an overloaded dashboard into an overview page with clear drill logic.
Managers say the dashboard feels comprehensive but exhausting. The top KPI is buried mid-page, and detail charts compete with the headline view. Summary first, diagnosis second. A common BI trap is protecting every existing visual because each one once answered a request. The result is a page that serves past requests better than current decisions. Before Twelve competing views, no clear top question, and filters that demand work before the user even knows whether performance is on or off track. After Three headline KPIs, one primary trend, and clear links into region, queue, and exception details only when the signal…
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