Redesign a Draining Role
Apply the Job Characteristics Model to redesign a role for more meaning, responsibility, and feedback.
Elise feels like a conveyor belt because her onboarding work is repetitive, fragmented, and disconnected from customer outcomes. Job Characteristics Model: skill variety, task identity, task significance, autonomy, and feedback create more motivating work. The common trap is to add stretch work on top of the same draining role. That increases demand without changing the motivational design. Find the missing characteristic The role has low task identity, low autonomy, and weak feedback from outcomes. Diagnosing the missing characteristic prevents a random perk or promotion conversation from becoming the only answer. Add task identity Give Elise ownership of healthcare onboarding accounts…
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