Reference Desk Quick Cards
Recall and apply the core reference-interview moves during live patron help.
Sequence recall What are the four desk moves to remember under pressure? Welcome, clarify, search, confirm. Approachability, inquiry, transparent search, and follow-up. The sequence keeps a rushed interaction from turning into a premature source dump. When a patron says hurry I do not have time. Just tell me where to look. The patron is impatient and the topic is broad. Skipping inquiry to look fast. Desk line I can move quickly. One question will keep me from sending you to the wrong place. It respects urgency while preserving the inquiry step. Clarify without prying Which question protects dignity better? Clarify…
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