LIBRARY-MANAGEMENT5 MIN READ
Reference Under Pressure
Choose reference-interview replies that show approachability, inquiry, and follow-up.
Iris I patron with an urgent legal-information need 01 Open 02 Clarify 03 Confirm Closing-time pressure 30 sec Scenario Iris says she needs everything about bankruptcy, and the desk line is growing. A rushed source suggestion can send her away with the wrong help. The sequence 1 min RUSA behavior Approachability -> Inquiry -> Search -> Follow-up
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