Decision Walk: The Manager Repair
Use reflective listening to repair after feedback is perceived as unfair.
Feedback rupture Lena says your feedback felt like a pre-decided judgment about her potential. You still believe the examples matter. The repair fails if you make her prove the impact before you understand it. Repair before evidence Reflect impact, ask source, then add intent The evidence discussion gets cleaner after the person hears that the impact was understood. Defend examples Protects your intent, misses the impact. Feedback becomes discussable again. A repair reflection is not an apology substitute; it is the doorway to accountable clarification. 01 Impact 02 Source 03 Intent First response Lena has named that your feedback felt…
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