Quick Reference: Reflection Lines
Recall which reflection line to use for common workplace listening moments.
Simple reflection When the speaker is upset and the facts are still fuzzy, what is the safest starter? Stay close to the words. It sounds like [event] is the part that is most frustrating right now. Use simple reflection when steadiness matters more than interpretation. Reflex vs. reflection The teammate says, The timeline is fantasy. Which response keeps the concern usable? The move makes the dependency concern discussable. When they say You only ask for input after the decision is already made. Use when feedback sounds like accusation but may contain a process truth. Reflective response It sounds like the…
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