REFLECTIVE-PRACTICE5 MIN READ
Coach From Venting to Learning
Use Borton's What, So What, Now What sequence to move a peer from venting into reflection.
Ravi R program manager W What S So what N Now what Peer vent 20 sec The hallway moment Ravi says the stakeholder review was a complete ambush and wants you to agree. You can validate emotion while still helping him learn from the event. 5 min before your next call 3 questions What, So What, Now What
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