Run a 10-Minute After-Action Review
Facilitate a short after-action review that compares intent, reality, cause, and next practice.
The debrief Friday 4:10 p.m. Sales, product, and support are in one call after two enterprise customers were missed. If the first question sounds like blame, the team will defend roles instead of learning the release pattern. After Action Review Intent -> reality -> cause -> practice The review compares what was supposed to happen with what actually happened, then turns the gap into a next practice. 4 questions Plan, reality, gap, next practice One owned improvement for the next similar event. No-blame does not mean no accountability. It means accountability is attached to the next practice, not to public…
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