Classify reflection statements into Borton's What, So What, and Now What layers.
Sort each reflection statement into the layer it belongs to. What is observable. So What is meaning or pattern. Now What is the next move. What happened So what it means Now what changes The client asked for pricing before we had explained the implementation scope. Maya paused for six seconds after the manager asked about ownership. The handoff document was sent at 4:56 p.m. on the launch deadline. The team may be treating silence as agreement when stakeholders are actually confused. My defensiveness probably came from hearing the question as a credibility threat. Late risks seem to be interpreted…
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