Diagnose interests, pressures, and the next trust-building move.
Map a Stakeholder Relationship in 8 Minutes: a relationship has friction, but the facts are mixed and the next move must preserve trust. Interest-Based Negotiation and BATNA The common shortcut is to jump from discomfort to a polished message. That skips diagnosis: what does the other person need, what do you need, what pressure is shaping both sides, and what next behavior would prove the relationship is improving? Before “Can you be more collaborative going forward?” Warm, but vague and hard to verify. After “For the next vendor review, can we agree on one owner, one decision deadline, and a…
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