Repair After a Public Interruption
Move from reaction to a two-way repair conversation.
Pressure moment Repair After a Public Interruption: a teammate’s behavior could become a story about their character if you react too fast. The walk keeps you in relationship while still protecting the work. SBI / SBII (Situation-Behavior-Impact-Intent) Slow the reflex, increase the signal Each node asks for the next smallest relationship-building move. Reflex Assume motive, react, defend. Clearer work with less residue. Consequence beats clever wording: each choice either lowers or raises future openness. 01 Data 02 Curiosity 03 Request Step 1 You are annoyed and ready to label the behavior.
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in