Classify operational work as toil, reliability engineering, or necessary operational practice.
Place each activity in the bucket that best describes it. Toil to reduce Reliability engineering Necessary operational practice Manually clearing stuck invoice jobs every Friday Restarting cache nodes by hand whenever memory climbs Building idempotent job recovery so stuck jobs self-heal Replacing noisy CPU pages with SLO burn alerts Running a scheduled database failover rehearsal Producing a quarterly operational evidence export for auditors
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