Use urgency and permanence to choose where a remote message belongs.
Permanence Urgency Low High Alert now High urgency · Low permanence Use an incident channel, call, or explicit escalation. Include why delay changes the outcome. tl Alert + record High urgency · High permanence Use immediate notification plus a durable doc or ticket. Speed and traceability both matter. tr Lightweight Low urgency · Low permanence Use chat, optional FYI, or a digest. Avoid manufacturing urgency. bl Document Low urgency · High permanence
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