Remove the Barrier
Convert an adoption complaint into a barrier-removal action.
The workaround Analysts still use the old approval inbox because the new form fails in real exception work. The workaround is telling you where Ability breaks. Decision walk Turn bypass into barrier removal Use ADKAR Ability and Kotter barrier removal before reinforcing compliance. Bad shortcut Repeat the instruction louder. Adoption rises because the new path becomes usable. Do not reinforce a behavior people cannot yet perform. Observe Step 1 People are bypassing the new form. What do you do first? Classify Step 2 You find the form timeout and unnecessary fields. How should the coalition handle it?
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