ANTI-RACISM-AT-WORK5 MIN READ
Repair Repeated Name Mispronunciation
Use cultural humility to repair a repeated name mistake without centering yourself.
Ijeoma I Senior customer strategist 1 Acknowledge 2 Correct 3 Close After the call 20 sec The correction Ijeoma has corrected the same name mistake several times. The customer was present this time. The repair needs to reduce labor for Ijeoma, not ask her to manage your embarrassment. 3x same correction customer call affected 0
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