Repair a reactive moment with ownership, context, and a prevention commitment.
Jordan J Product designer 01 Own 02 Impact 03 Prevent You snapped at Jordan and need to repair before sprint planning. The repair must regulate shame and rebuild safety. Behavior, impact, prevention Use mindfulness to notice shame. Use reappraisal to treat the snap as repairable behavior, not identity. Strong repair is specific and future-facing. Opening Jordan joins the call quietly and says, What's up? cautious How do you open the repair?
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