Replace reaction-policing with a repair line that names impact and makes a concrete request.
Jordan needs to recover after saying 'calm down' to Priya in a customer save meeting. The phrase escalates the rupture. Calm down. fromTop The room needs a repair attempt. That was the wrong move. fromBottom Pick the repair line. I should not have said calm down. You were raising risk, and I made your reaction the focus. Can you show us the churn signal? It owns the phrase, names the impact, restores the legitimacy of the concern, and makes an answerable request. Everyone is passionate here, so let's all take a breath and move on. This generalizes the rupture and…
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