Define the operational boundary of a reservation promise before confirming availability to a customer.
A reservation promise is an output, not a hope. Use SIPOC to verify what has to be true before the counter says yes. Suppliers Your suppliers are not only external vendors. In a branch, suppliers include the overnight return lane, the service shop, the cleaning bay, the shuttle driver, the fleet transfer desk, and the system record. If any supplier has not delivered its part, the promise is not ready. Inputs Inputs are the conditions that make a vehicle rentable: keys present, fuel level known, damage status cleared, registration valid, vehicle cleaned, add-ons available, and the assigned class matching the…
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