Respond to a Micro-Expression, Not a Verdict
Respond to a possible micro-expression with a humble, emotion-safe question.
Sofia smiles after a fast fear flash about a new role. Pick the manager's best line. Sofia says she is excited, but a fast fear signal appears. I'm excited about the new role. fromBottom The manager should support without exposing Sofia. fromTop What part feels energizing, and what part should we make safer? This gives Sofia control and tests the possible fear signal without announcing it. I saw fear on your face, so let's talk about what you are hiding. This overexposes the emotion and implies concealment. A micro-expression is data, not a confession. Great, if you are excited then…
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