EMOTIONAL-REGULATION5 MIN READ
Responding to a Panicked Stakeholder
Use calm structure to co-regulate a stakeholder without taking over their panic.
Elena E Customer success lead 01 Acknowledge 02 Separate 03 Act Elena predicts losing a major customer after one angry email. Your reply can either inherit panic or create structure. Signal, forecast, next action Mindfulness catches your own anxiety. Reappraisal separates evidence from catastrophic forecast. Do not dismiss panic; organize it. First reply Elena says, We are going to lose Northstar. Their VP is furious. panicked What do you say first?
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