Run an FMEA Before Curbside Launch

Curbside pickup launches Friday with new signage, staging shelves, runner roles, and handheld scanner dependency. FMEA: identify failure mode, effect, severity, occurrence, detection, then prioritize the highest risk. The common trap is testing the easiest visible detail, like signage placement, while ignoring a system failure that would leave customers waiting outside with no early warning. Failure mode Scanner goes offline after customer arrival, so the runner cannot confirm pickup in the normal flow. Failure modes should describe how the process can fail, not just the general worry that launch may be messy. Effect Customer waits outside, order status is unclear,…

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