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RETAIL-OPERATIONS4 MIN READ

Gemba Walk Do/Don't Cards

Recall the strongest Gemba walk behaviors for retail process observation.

What is the first sentence of a strong Gemba observation? Name the condition without blame. Example: 'I see three totes in the fire path at 2:00 p.m.' Start with evidence the team can inspect. Which question keeps the walk on process? Do vs. don't Gemba questions should reveal the difference between standard and reality. I do not have time for questions; I need the floor fixed. A leader wants immediate correction before a visit. Your line We can correct the aisle now and still ask one process question so it is not back tomorrow. Do not frame learning as a…

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