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RETAIL-OPERATIONS4 MIN READ

Map Process Data to SIPOC

Use SIPOC categories to frame a retail process before improving it.

Sort each BOPIS fact into the SIPOC category where it belongs. Supplier Input Process Output Customer Ecommerce platform sends the customer order to the store queue. On-hand count and item location are available to the picker. Associate picks item, scans it, and moves it to staging. A correctly staged order marked ready for pickup. Customer arriving after receiving the ready notification. Approved substitution rules attached to the order. Runner places the bag in the numbered pickup bay. Front-desk associate who depends on the staged order being findable.

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