HR Partner Handles a Policy Exception Request

Jordan J Colleague 1 Listen 2 Clarify 3 Agree A real concern lands in a live conversation, and the first reply sets the trust level. choices per turn Reflect, clarify, commit Use active listening or interest-based language before moving to criteria and next steps. Clearer agreement with less defensiveness. Strong dialogue combines empathy with criteria. Opening I am worried this office plan is going to make my work worse, not better. How do you respond first?

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