Measure Outcomes, Not Chair Time
Use outcome-based norms to prevent RTO from becoming surveillance.
The reframe: return-to-office is a work-design change, not a location slogan. Measure Outcomes, Not Chair Time Return-to-office policies often fail when the measurement system changes the goal. If the visible metric is badge swipes, people optimize for being seen. That can crowd out the real outcomes the office was supposed to improve: faster onboarding, better cross-functional judgment, fewer handoff errors, stronger relationships, or higher-quality creative review. Outcome-based RTO starts by naming the unit of value. For a support team, maybe escalation resolution time. For product, decision cycle time. For sales, deal strategy quality. For new hires, time to independent contribution.…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in