Map frontstage actions, backstage data work, and support processes for a reverse-ETL use case.
The reframe: the sync is only one lane in the service. Frontstage What the rep, CSM, marketer, or support lead sees: field labels, alerts, list views, routing, and instructions. Backstage The hidden machinery: source freshness, model logic, identity stitching, consent filtering, sync cadence, and job monitoring. Evidence and metric Evidence is the artifact that proves the service exists. The metric tells you whether the handoff improved the real workflow.
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