Apply the cost frameworks to shrink a support workflow by first redesigning output shape.
Current workflow: every support ticket gets a multi-paragraph draft reply plus a long explanation of the inferred issue, even when the agent only needs intent, urgency, and one concise response suggestion. Define the smallest useful artifact -> protect repeated context -> route by ambiguity -> batch background volume The usual miss is changing the model first. That can lower unit price, but it leaves the high token count untouched and often makes the team blame the smaller model for a verbosity problem created by the product design. Define the minimum useful output Return intent, urgency, and one suggested reply instead…
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