BUSINESS-ANALYTICS5 MIN READ
Root Cause With Five Whys, Not Five Guesses
Use Five Whys to move from a metric symptom to a testable operational cause.
The spike Backlog is up 38% two days after release, and the room is already arguing for more staffing. A staffing story may be true, but it is too broad to be a root cause until the mechanism is tested. Five Whys Symptom -> mechanism -> fixable cause Each why should be evidence-backed. Otherwise the chain becomes a stack of guesses. Shortcut Backlog up, therefore support needs more headcount. A recommendation that fixes the system instead of blaming a team. Ask why until you reach a cause you can change and verify. 01 Symptom 02 Evidence 03 Now you try…
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