Run PDCA on Sourdough Returns
Apply PDCA to a recurring sourdough return pattern using one measurable countermeasure.
pdca-loop before-after quality-signal-chips Customers are returning Friday sourdough as gummy. The bakery could change hydration, bake time, starter feeding, cooling, or slicing, but changing everything would make the result impossible to interpret. PDCA tests one credible countermeasure against one clear signal, then standardizes or adjusts based on evidence. A pile of fixes can hide the real cause and create new defects such as dry crumb, darker crust, or slower production. Plan the hypothesis If loaves are sliced above 95 F internal crumb temperature, gumminess increases. The hypothesis links a cause to a measurable signal. Do a limited test Hold one…
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