Run the After Action Review Without Blame
Facilitate an after action review that separates facts, causes, and improvements.
Missed handoff The customer is upset, the team is defensive, and the first version of the story depends on who is speaking. AAR keeps the team learning when stress pulls it toward blame. AAR Intent -> Actual -> Cause -> Change The review works because it separates what the team meant to do from what happened, then turns the gap into one operating change. Who failed? Creates defensiveness and shallow fixes. The team leaves with a changed operating rule. Blame asks who is wrong. AAR asks what the team now knows. 01 Facts 02 Causes 03 Improve Opening The account…
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