Rush Window Reference Deck
Recall frontstage and backstage moves that keep a food truck rush controlled.
Backstage signal When should the grill warn the cashier about a likely stockout? Think before the customer waits. When five portions remain or the current queue exceeds remaining portions. The customer should hear the risk before ordering, not after waiting. Wait complaint I have been waiting forever. Is my food even coming? A customer asks loudly while the line is watching. Your line You are right to ask. Your order is three tickets out, about six minutes. I can keep it moving or refund you now if that timing does not work. Do not say "we're slammed" and leave the…
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