SAAS-STACK-HYGIENE6 MIN READ
Coach a Team Away From Shadow IT
Use CM-11 language to coach a team from unauthorized SaaS use toward governed intake.
Marco M Customer Success Lead 01 Defuse 02 Facts 03 Path The discovery 20 sec Shadow tool Marco's team adopted an unapproved customer feedback tool because the approved survey process was too slow. The tool may hold customer comments and contact data. 6w unreviewed use CS business owner
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