Use SBI to deliver specific feedback about repeated monitoring findings without damaging trust.
Site coordinator Dana The same consent-note gap appeared again, and frustration is high on both sides. Use SBI: name the situation, describe behavior without motive, explain the impact, then ask for the workflow view before solving. Set the situation Name behavior Explain impact and invite view Elise opens the feedback conversation. What should she say first? Dana asks what exactly was wrong. What behavior line fits SBI? Elise needs to explain impact and move to problem solving. Which line is strongest? The strongest path is specific, observable, and impact-based. It does not lower the standard; it lowers defensiveness so the…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in