PLUMBING-BUSINESS-MANAGEMENT5 MIN READ
Use SBI for Missing Job Notes
Use Situation-Behavior-Impact language to coach incomplete technician notes.
Marco M Senior service technician S Situation B Behavior I Impact The moment 20 sec Incomplete closeouts Three jobs were closed yesterday with no photos and one-line notes. The office cannot invoice cleanly, and Marco feels like admin is slowing him down. A vague lecture will trigger defensiveness. SBI keeps the talk tied to observable work. 3 jobs missing evidence $4.6k invoices waiting on notes
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