Use SBI to discuss intake bypass behavior with a senior legal stakeholder.
Dana DG General Counsel S Situation B Behavior I Impact The moment 20 sec Side-channel pressure Dana has been sending urgent contract requests directly to individual lawyers. The team wants to help, but intake data and service promises are slipping. Senior exceptions become invisible priority changes unless the operating cost is named. 8 side-channel requests this month 2 missed SLAs after invisible reassignment
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