Run a Span Load Audit

Dana manages ten people across two pods. She feels overloaded, but no one knows which part of the span is actually breaking. Audit attention load, then match the intervention to the dominant load type. The common trap is adding a new reporting layer before checking whether the real issue is pod decision rights or cross-pod interfaces. Sample Take one representative week of calendar events, Slack decision threads, and escalations. One week is enough to reveal patterns without turning diagnosis into a research project. Categorize Sort time into coaching, decision routing, escalation/interface, and administration. These categories map directly to different fixes;…

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