Turn Scenarios Into a Strategy Portfolio
Classify post-scenario actions into a strategy portfolio that shows robustness and contingency.
A product team leaves a scenario workshop with 63 action ideas for a future of AI-enabled customer operations. Post-scenario strategy portfolio: no-regrets moves, options, hedges, and big bets. The common trap is voting for attractive actions without labeling commitment. The team then treats a big bet like a no-regrets move or treats a hedge like a lack of ambition. Test action behavior across scenarios Score each action as useful, neutral, or harmful in four scenarios: trusted automation, regulated automation, low-trust human premium, and cost squeeze. This prevents the team from judging actions only in the scenario they personally expect. Label…
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