COMMUNICATION-INFLUENCE1 MIN READ
Navigating Scope Questions
Use *Contrasting* to clarify what you don’t mean, then what you do mean.
Navigating Scope Questions SCENARIO · DEFUSING TENSION An engineer feels defensive after a scope question from the product manager, fearing their competence is being challenged. The situation 0:00 The exchange 0:03 The takeaway 0:30 Alex Hey Jamie, I noticed you seemed a bit defensive about the scope question. 0:08 Jamie I just felt like you were questioning my abilities. 0:11 I understand why you might feel that way, and I don’t mean to attack you. 0:15 It felt like an attack on my work.
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