Use _SBI_ to give feedback: Situation, Behavior, Impact.
Effective Feedback in Sales SCENARIO · GIVING FEEDBACK During yesterday's client call, I noticed a few areas for improvement in your approach. The situation 0:00 The exchange 0:03 The takeaway 0:26 Sarah In yesterday's call with the client, you interrupted them several times. 0:08 Tom I thought I was keeping the conversation flowing, was that a mistake? 0:11 When you interrupted, it made the client feel unheard and frustrated. 0:16 I see, that wasn't my intention at all.
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in