COMMUNICATION-INFLUENCE1 MIN READ
Handling Unexpected Changes
Use SBI to address reactions to unexpected changes effectively.
Handling Unexpected Changes SCENARIO · ADAPTING TO CHANGE During Monday's team meeting, the project deadline was moved up by two weeks unexpectedly. The situation 0:00 The exchange 0:03 The takeaway 0:29 Lisa Tom, in yesterday's meeting, I noticed you seemed frustrated when the deadline changed unexpectedly. 0:09 Tom Yeah, I thought we had more time to complete the project. 0:13 I understand. Your body language showed stress, which affected the team's morale. 0:18 I didn’t realize it had that effect.
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